What is EvaluAgent?

EvaluAgent provides everything a business of any size needs to ensure a superb contact centre culture. It gives your managers the tools they need to create contact centres that are super-efficient, customer-focused, and ever-improving.

Explore further to find out how EvaluAgent can help you retain your customers, your profits and your market share.

SIX SOLUTIONS to enhance your customer experience

    Quality Assurance

    Find out which agent skills and behaviours have the biggest impact on customer satisfaction and sales – then use this insight to measure agents’ performance and target your coaching.

    Customer Insight

    Collect customer feedback at each point of contact to gauge levels of satisfaction with both the performance of your agents and the efficiency of your processes.

    First Contact Resolution

    Unnecessary customer contacts waste time and effort for both customers and agents. EvaluAgent allows you to track FCR performance, agent by agent.

    Operation Metrics

    Track key operational performance metrics at all levels, from team-wide summaries down to individual agents.

    Agent Coaching

    Introduce a more collaborative approach to coaching, with your agents proactively pursuing development opportunities, and your managers held accountable for performance improvement.

    Performance Management

    Measure the right data, set ambitious performance targets, and quickly identify which elements to focus on to improve the customer experience.

Pricing starts from just £8 per user

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